tour Ticketmaster quietly changes refund policy, screws ticket purchasers

[Jordan Miller]

Ticketmaster pulled a fast one on concert-goers who purchased tickets to shows that are no longer happening because of the Coronavirus. 

They quietly changed their refund policy recently to reduce refund payouts. The old policy promised refunds for events that were "postponed, rescheduled or canceled," but the update now covers cancellations only.

It appears to be a desperate attempt to stay afloat. 

 

Stubhub did something similar. They offered vouchers instead of refunds, which opened them up to a class action lawsuit. 

“It is currently impossible for us to offer immediate cash refunds to all buyers,” StubHub said.

Do you think Ticketmaster did ticket holders dirty?

[Illegally EATEN]

That seems fair considering the circumstances 

[Spicechinodiva]

With the current economic system they sure did. 

 

I spent close to 400 dollars for two floor seats to See Janet this summer. Before it all went down. 

 

They definitely have a lawsuit. This is probably more able to go to a court than the Madonna late start one. 

 

But then again what people don't know is Ticketmaster is a Live Nation company. 

 

That purchase did cause controversy. It also basically forced AEG Live out of the concert tour business. They only do residences and Music festivals due to the purchase of the biggest ticket organizer by their competitors. 

[Urbanney]

Luckily, I got my refund for my Tove Lo concert tix last week

[LeglessJamie]

This is just awful. What if you can't go to the new date? It's so far in the future, do they even have the right to hold our money that long?

[Spicechinodiva]

6 minutes ago, IForgotYouExisted said:

This is just awful. What if you can't go to the new date? It's so far in the future, do they even have the right to hold our money that long?

Legally by this disclaimer 

 

"Time and date of event are subject to change " legally makes them not responsible. Nobody reads the fine print anymore @JordanMiller

[bitbitboi]

I don't think there's one definite answer for this.
On the one hand, no one knows if they'll be available for the "postponed" dates, but at the same time you can't say that "nobody knows their future" when you bought tickets for dates usually months ahead of time.
And on the other hand, even though these companies are definitely holding the buyers' money for something people didn't effectively get, how can you expect them to pay back and stay afloat in such weird and unusual circumstances they I'm sure they already invested in all the future concerts?

[Isla]

From what I understand, if a show you've got tickets for has been postponed, you usually can't ask for a refund until a rescheduled date has been announced and you know for certain you cannot make the new date. At least this is what happened when Gaga postponed my date (only she ended up cancelling it anyway dd).

[MACI]

I had ticket for Dua Lipa´s concert in Vienna this May. While all other dates from that tour have new dates this particular one in Vienna has not new one and not been canceled.  WHAT NOW? :/